Our offices are based in 66 Keerom street, Cape Town South Africa 8001 with our lab situated in Pinelands. We are an exclusively online retailer. If you have any problems or issues with the ordering process please drop us an email via the contact form or email us direct at info[at]eraselabs.com. We dont have publicly listed numbers due to the sheer volume of SPAM calls, but guarantee you that our response rate is quick. We now offer WhatsApp chat for those who want to chat to a human. see below!